Funeral Care - The First Steps

When Someone Has Died...

We acknowledge that the experience of loss is deeply personal, affecting not only the immediate family but also friends, neighbours, colleagues, and all those who were touched by the person who has passed. It’s crucial to remember that during this time, it’s essential to be gentle with yourself and allow space for your unique grieving process. Saying goodbye is a deeply personal journey, and there is no need to rush through it. When the time is right for you, we are here, just a phone call away, ready to provide the compassionate guidance you need to bring your loved one into our funeral care.

The moment you are confronted with the reality of death, you may find yourself overwhelmed with questions and uncertainties. What procedures should you follow? Who do you need to inform? What are the next steps to take? To assist you during this challenging time, we have assembled a straightforward checklist that outlines the initial steps to consider:

  • Notification: Begin by informing the appropriate authorities, such as the hospital, hospice, or a medical professional, depending on the circumstances.
  • Contact Us: Reach out to our experienced team when you are ready. We will help you navigate the process, ensuring that your loved one receives the care and attention they deserve.
  • Legal Matters: If applicable, review any legal matters, such as wills or advanced directives, and ensure that you understand the necessary legal procedures.
  • Decisions: Collaborate with our dedicated staff to make decisions about the funeral service, including the type of service, location, and any specific arrangements.
  • Family and Friends: Notify close family members and friends of the passing, and consider reaching out to support networks or spiritual advisors.
  • Memorialisation: Discuss your preferences for memorialization, such as obituaries, memorials, or charitable contributions.
  • Funeral Preparations: Work with us to coordinate the logistics of the funeral service, from choosing caskets or urns to planning the ceremony and any other related arrangements.
  • Aftercare: Remember that our support doesn’t end with the funeral service. We are here to provide ongoing assistance, including grief support and any additional resources you may need during your mourning process.

We are dedicated to assisting you with each step of this journey, offering both care and professionalism to ensure that your loved one’s final arrangements are handled with the utmost respect and compassion. Please feel free to contact us whenever you are ready, and we will be here to guide you through this challenging time.

When a loved one passes away at home, it can be an emotionally overwhelming experience. During such moments, it’s important to have a clear understanding of the steps that need to be taken. Here’s a more detailed explanation of what to do when someone passes at home:

  • Contact Medical Professionals: In the event of a home death, it’s crucial to reach out to a medical professional promptly. If the person was under the care of a doctor or a palliative care nurse, they will be the first individuals to contact. If your loved one was not under the care of a medical professional at the time of their passing, you should contact emergency services or 000.
  • Certification of Death: Once the medical professional arrives, their primary task is to assess the situation. They will determine the cause of death and complete the necessary paperwork. There are two primary documents that may be issued at this stage:
  • Medical Certificate of Cause of Death: If the doctor can determine the cause of death without the need for further investigation, they will issue a Medical Certificate of Cause of Death. This document serves as the official record of the cause of death.
  • Verification of Death: In some cases, when the cause of death is apparent, a Verification of Death may be issued. This is a simpler form that confirms the fact of death without specifying the cause.
  • Contact the Funeral Home: Once the required paperwork has been completed and your loved one has been officially pronounced deceased, you can contact the funeral home of your choice. At this point, we can be called to arrange for the transfer of the deceased into our care. Our compassionate team is available to assist you at any hour, ensuring that your loved one is treated with the utmost care and respect.
  • Coordination with the Funeral Home: When you reach out to the funeral home, our staff will guide you through the next steps, which may include discussing funeral service options, transportation of the deceased, and any other specific arrangements. We understand that this is a sensitive and challenging time, and we are here to provide the support and information you need to make decisions that honour your loved one’s memory.

It’s important to remember that we are here to support you and ensure that the process of bringing your loved one into our care is handled with the utmost professionalism and compassion. We are available to assist you whenever you are ready to take this step, and our team will be by your side throughout this difficult time.

When an unexpected death occurs at home or in another private place, the situation can be both emotionally distressing and legally complex. Here is a more detailed explanation of what to do in the event of an unexpected death in a private location:

  • Contact the Authorities: In the case of an unexpected death, the first and most critical step is to contact the local authorities, typically the police or emergency services. The police will need to attend the property to assess the situation and begin their investigation. They are responsible for securing the scene and ensuring that any potential evidence is preserved.
  • Determination of Cause: The circumstances surrounding the unexpected death will determine the subsequent steps. If the cause of death is immediately apparent, and there are no suspicious circumstances, the attending medical professionals or a doctor may issue a Medical Certificate of Cause of Death. This certificate will specify the cause of death.
  • Forensic Examination: In some cases, especially when the cause of death is unclear, or if there are suspicions of foul play, a state-contracted mortuary transfer company may be called to transport the deceased to a Forensic Medicine Centre. Here, a more detailed examination, including a post-mortem, may be conducted to determine the cause of death. This is a standard procedure to ensure a thorough investigation.
  • Liaison with Coroners’ Office: When a forensic examination is required, the funeral home will then liaise with the local Coroners’ office to arrange the necessary paperwork and permissions. The Coroner’s office will conduct their investigation to establish the cause of death and fulfill any legal requirements.
  • Transfer to Funeral Home: Once all necessary procedures are completed, and the relevant paperwork is in order, the funeral home can be contacted to transfer the deceased into their care. This is the point at which we work closely with the authorities to ensure the respectful and compassionate transfer of your loved one.
  • Funeral Arrangements: After the deceased has been transferred to the funeral home, our dedicated team will work with you to discuss and plan the funeral arrangements, including the type of service, location, and any specific details that are important to you and your family.

We understand that an unexpected death is a challenging and sensitive situation. Our goal is to support you throughout the process, ensuring that all legal requirements are met and that your loved one is treated with the utmost care and respect. Our team is available to assist you during this difficult time and to provide guidance and support when you need it most.

When a loved one passes away in a hospital or nursing home, the process of handling their remains is generally more straightforward than in other settings. Here’s a more detailed explanation of what typically happens when a death occurs in a hospital or nursing home:

  • Medical Certificate: In a healthcare facility, such as a hospital or nursing home, the staff is trained to handle end-of-life situations. When a patient passes away, the attending healthcare professionals, including doctors or nurses, will initiate the necessary procedures. The first step is to have a doctor issue a Medical Certificate of Cause of Death. This document officially records the cause of death.
  • Notification: After the medical certificate has been issued, the healthcare facility staff will usually contact the family or their specified funeral home to inform them of the passing. It’s important to inform the healthcare facility in advance if you have a preferred funeral home, as they will coordinate with them accordingly.
  • Funeral Home Arrangements: At this point, you can contact your chosen funeral home to arrange for the transfer of the deceased into their care. Typically, the funeral home will send their team to the hospital or nursing home to collect the deceased.
  • Transport and Care: The funeral home staff will ensure that the deceased is treated with dignity and respect during transportation. They will carefully transfer the deceased to their facilities, where they will be properly cared for until the funeral or memorial service.
  • Funeral Arrangements: After the deceased has been transferred to the funeral home, you will have the opportunity to work with the funeral director to make arrangements for the funeral service. This includes selecting the type of service, discussing the location, and making any specific arrangements that are important to you and your family.

The process of handling a death in a hospital or nursing home is typically efficient and well-organised. The healthcare staff are experienced in guiding families through the initial steps, and the funeral home is readily available to provide the necessary support and coordination. Your chosen funeral home will work with you to ensure that the final arrangements are conducted with the utmost care, compassion, and respect for your loved one and your family’s wishes.

Organ and tissue donation is a crucial and compassionate act that can save and improve the lives of many individuals in need. In Australia, the Australian Organ Donor Register plays a pivotal role in facilitating this life-saving process. Here’s a more detailed explanation of organ and tissue donation in Australia:

  • Australian Organ Donor Register (AODR): The Australian Organ Donor Register is a central and national registry where individuals can officially register their wishes regarding organ and tissue donation. It is an essential platform that enables people to document their consent to donate their organs and tissues upon their passing. This registration can be done online through the AODR website or in person at various service centres.
  • Nomination of Wishes: When an individual registers on the Australian Organ Donor Register, they are essentially declaring their intent to become an organ and tissue donor. This declaration allows them to specify which organs or tissues they are willing to donate. They can choose to donate their organs, tissues, or both. The AODR allows for a level of personalization, ensuring that an individual’s wishes are respected and followed.
  • Consent from Next of Kin: While an individual’s registration on the Australian Organ Donor Register is a significant step in expressing their desire to donate, it is important to note that, in Australia, the ultimate decision to proceed with organ donation requires the consent of the next of kin or legally authorized representative. Even if a person has registered their wishes on the AODR, medical professionals will still seek the confirmation of the next of kin at the time of a potential donation.
  • Support and Information: The process of organ and tissue donation can be complex, and individuals and their families may have questions or concerns. In Australia, there are dedicated healthcare professionals and support teams available to provide information and guidance to both the potential donor and their family. These professionals ensure that all parties involved fully understand the process, the implications, and the impact of organ donation.
  • Donor Coordination: If a registered donor is eligible for organ donation upon their passing, a comprehensive and organized process is set in motion. Organ procurement coordinators and medical professionals work closely to ensure that the donation is carried out with the utmost care and respect.

Organ and tissue donation is a remarkable and selfless act that can bring hope and new life to those in need. The Australian Organ Donor Register streamlines the process by allowing individuals to officially declare their intentions. While the Register is a crucial step, obtaining consent from the next of kin remains a vital part of the process, ensuring that the donor’s wishes are respected and fulfilled in a compassionate and legally compliant manner.

Notifying family and friends about the passing of a loved one is an emotionally challenging task, but it is an important step in the grieving process. Here’s a more detailed explanation of who to notify and how to approach this task:

  • Immediate Family: Your first priority should be to inform immediate family members, such as parents, children, and siblings. They may be the first to provide emotional support during this difficult time.
  • Close Friends: Reach out to close friends who have a significant connection with the deceased. These individuals may want to offer condolences, and sharing the news with them can also provide you with emotional support.
  • Colleagues: If the deceased was employed, you should notify their colleagues or employer. This is not only a courtesy but can also help in terms of any work-related matters, such as notifying HR, arranging for time off, or settling any professional affairs.
  • Neighbours: It’s considerate to inform neighbours, especially if you had a close relationship with them or if they were friends
  • with the deceased. They may be able to provide immediate support or assist with practical matters, such as collecting mail or looking after pets.
  • Wider Social Circle: Notify individuals in your loved one’s wider social circle, such as club members, church or community group members, or anyone who had a significant relationship with the deceased.
  • Employer or Work Contacts: If you are the next of kin or the responsible party, it may be necessary to notify your loved one’s
  • employer or work contacts, especially if there are work-related responsibilities or benefits to address.
  • Local Authorities: Depending on the circumstances of the death, you may need to inform local authorities, such as the police or emergency services, as well as the deceased’s primary healthcare provider.
Methods of Notification

  • Phone Calls: Making personal phone calls is often the most considerate and sensitive way to inform people. It allows for immediate emotional support and allows you to answer questions.
  • Text Messages or Emails: If making phone calls is too emotionally challenging or if you need to reach a large number of people quickly, sending text messages or emails can be a practical alternative. However, it’s important to ensure that the message is clear and sensitive.
  • Social Media: In some cases, people choose to share the news on social media platforms. While this can quickly reach a broad audience, it’s important to consider the privacy and preferences of the deceased and their immediate family.
  • In-Person: If possible, you may prefer to deliver the news in person, especially when it comes to immediate family and close friends.

Remember that notifying others not only informs them of the loss but also allows them to provide emotional support and assistance during this challenging time. There is no right or wrong way to notify people, and you should choose the method that feels most appropriate for you and your family. It’s also essential to take care of your own emotional well-being while carrying out this difficult task.

Taking care of dependants when a loved one passes away is a critical and compassionate responsibility. Here’s a more detailed explanation of what needs to be considered in this situation, particularly in the context of funeral arrangements and the long-term care of dependants:

Immediate Care of Dependents

  • Physical Well-Being: The immediate concern is to ensure the physical well-being of any dependants, such as children or other family members who relied on the deceased for support. This includes making sure they have a safe and comfortable place to stay, access to food, clothing, and any necessary medical care.
  • Emotional Support: Dealing with the loss of a loved one can be emotionally overwhelming for dependants. It’s important to provide emotional support and reassurance during this difficult time. Encourage open communication, and be attentive to their emotional needs.

Long-Term Care of Dependents

  • Will and Testament: The deceased’s will is a crucial document in determining their wishes for the long-term care of their dependents. If the deceased had a will, it may specify guardianship arrangements, financial provisions, and other instructions for the care of dependants.
  • Contact Legal Professionals: In the absence of a will or if there are uncertainties about the legal aspects of caring for dependants, it can be helpful to contact local solicitors or attorneys who specialize in estate planning and family law. They can provide guidance on legal processes, guardianship arrangements, and the distribution of assets.
  • Temporary Guardianship: In cases where immediate guardianship is needed, the court may appoint a temporary guardian to ensure the welfare of the dependants. This temporary guardian may be a close family member, a relative, or a qualified individual designated by the court.
  • Financial Support: The financial well-being of dependants is a significant consideration. If the deceased was the primary source of financial support, arrangements should be made to ensure that dependants have access to the necessary financial resources. This may include life insurance policies, savings, or any financial assets specified in the will.
  • Long-Term Planning: Depending on the age and needs of the dependants, long-term planning may involve decisions about their education, healthcare, housing, and overall well-being. These decisions should align with the wishes of the deceased and the best interests of the dependants.
  • Counselling and Support Services: Grief counselling and support services may be beneficial for dependants who are dealing with the loss of the deceased. Many organizations and professionals specialise in providing emotional support and counseling for children and family members during this challenging time.

Taking care of dependants involves not only meeting their immediate needs but also planning for their long-term well-being in accordance with the wishes and legal obligations of the deceased. It’s essential to approach this process with sensitivity, empathy, and a commitment to providing a stable and supportive environment for those who are dependent on the deceased.

Ensuring the well-being and care of a loved one’s animals or pets after their passing is a compassionate and responsible task. Here’s a more detailed explanation of what to consider when it comes to arranging for the care of animals in Australia:

Immediate Care

  • Identify the Animals: The first step is to identify and take an inventory of the animals residing within the household. Determine their types, numbers, and specific needs.
  • Contact a Trusted Caregiver: Reach out to someone the deceased had entrusted with the care of their animals, if such arrangements were made in advance. This could be a family member, friend, or neighbor who is familiar with the pets.
  • Ensure Basic Needs: Make sure that the animals have access to food, water, shelter, and any necessary medications or treatments immediately after the passing.

Legal Considerations

  • Wills and Testament: Check the deceased’s will to see if there are specific instructions regarding the care of their animals. Some individuals include provisions for their pets in their wills, specifying a caregiver and providing funds for their care.
  • Guardianship Arrangements: If there are no specific instructions in the will, you may need to establish legal guardianship for the animals. This can be done through a legal process that designates someone responsible for their care.

Temporary Care

  • Rescue Organisations and Animal Shelters: In cases where there are no immediate caregivers available, contact local animal rescue organisations or shelters. They can often provide temporary care for animals until long-term arrangements can be made.
  • Animal Hospitals: Reach out to local veterinary clinics or animal hospitals for advice and assistance. They may be able to provide guidance on temporary care and finding suitable caregivers.

 Long-Term Care:

  • Guardianship: If the deceased did not specify a caregiver in their will, you will need to identify a suitable person or organisation to take on the long-term responsibility for the animals. This should be someone who is willing and able to provide proper care.
  • Pet Trusts: In some cases, a pet trust may be established to provide financial support for the ongoing care of the animals. This can be arranged legally to ensure the animals’ financial needs are met.

Resources in Australia

  • RSPCA Australia: The Royal Society for the Prevention of Cruelty to Animals (RSPCA) has branches throughout Australia. They provide information and resources on pet care, as well as assistance for rehoming animals.
  • Animal Welfare League Australia: This organisation focuses on the welfare and rehoming of pets. They may be able to provide guidance and assistance in finding appropriate caregivers.
  • Local Rescue Organisations: Many local animal rescue organisations operate across Australia. They can assist with the rehoming of animals and may have resources for temporary care.
  • Legal Advice: Consult with a local attorney or solicitor who specialises in estate planning and animal care to navigate the legal aspects of ensuring animals are cared for according to the deceased’s wishes.

Taking care of a loved one’s animals after their passing is a compassionate act that honors their legacy and ensures the well-being of their pets. It’s important to act swiftly and responsibly, making arrangements that align with the wishes of the deceased and provide a safe and loving environment for their animals.

Understanding and addressing any prior funeral arrangements, including funeral insurance, pre-paid bonds, or pre-arranged funeral plans, is a crucial part of the funeral planning process when someone passes away. Here’s a more detailed explanation:

Funeral Pre-Arrangements

  • What They Are: Funeral pre-arrangements involve the process of planning and specifying the details of a funeral service in advance, according to the individual’s personalized wishes. This typically includes choosing the type of service (e.g., burial or cremation), selecting a casket or urn, and providing specific details such as music, readings, or any unique preferences.
  • Importance: Pre-arrangements enable individuals to express their desires for their own farewell, ensuring that their funeral reflects their values, beliefs, and personal choices. This alleviates the burden on surviving family members, as they can simply execute the pre-arranged plan.
  • Documentation: Pre-arrangements are documented by the chosen funeral service provider. These documents serve as a comprehensive guide for the funeral when the time comes. It’s essential to keep a copy of these documents in a secure and accessible location, alongside other important records like a will, financial documents, and medical records.

Funeral Pre-Paid Bonds

  • What They Are: Funeral pre-paid bonds are financial arrangements where individuals set aside funds to cover the cost of their future funeral. These funds are securely held in a trust and are specifically allocated for future funeral expenses.
  • Importance: Pre-paid bonds provide financial security by ensuring that the necessary funds are available to cover the costs of the funeral service. This financial arrangement eases the financial burden on surviving family members and helps to protect against rising funeral costs.
  • Potential Investment: Some pre-paid bonds may include the option for investment and growth of the funds over time. This can help the funds keep pace with inflation and increasing funeral expenses.

Funeral Insurance

  • What It Is: Funeral insurance is a type of insurance policy that is designed to cover the expenses associated with a funeral. Individuals pay regular premiums, and upon their passing, a lump sum is paid out to cover the funeral costs.
  • Importance: Funeral insurance provides a financial safety net for family members and beneficiaries. It ensures that there are funds available to cover the costs of the funeral service, relieving the family of the financial responsibility.
  • Policy Details: It’s essential to review the details of the funeral insurance policy, including the coverage amount, premium payments, and any waiting periods or conditions that apply.

Locating Prior Arrangements and Records

  • Storage: Documents related to pre-arrangements, pre-paid bonds, or insurance policies are usually stored with other important records such as wills, financial documents, and medical records. They should be kept in a secure and easily accessible place.
  • Access: To gain access to these records, you generally need to be the next of kin or the legally appointed executor of the deceased’s estate. You may need to confirm your legal status as the next of kin or executor, which can often be done through the legal system.
  • Consulting Professionals: Local solicitors or attorneys who specialize in estate planning can also assist in locating and accessing these documents if necessary. They may have information on where the deceased may have stored these important records.

It is crucial to be aware of and follow any prior funeral arrangements made by the deceased. These arrangements reflect their personal wishes and can greatly assist in planning and carrying out a funeral service that honors their legacy. Addressing these arrangements promptly and efficiently can alleviate emotional and financial stress for the bereaved family..

Choosing a funeral director is a pivotal decision that can significantly impact the farewell experience for a loved one. When the deceased hasn’t expressed a prior preference, the responsibility falls on the next of kin to appoint a funeral director they trust. The process of choosing the right funeral provider should revolve around personal priorities and wishes. Here are some key considerations to keep in mind:

Prior Recommendations and Reviews

  • Seek the advice of friends, family, or acquaintances who have had experiences with different funeral providers.
  • Pay attention to their testimonials and reviews. Hearing about the experiences of others can provide valuable insights into the level of service, care, and support provided by a particular funeral director.

Transparency and Pricing

  • Opt for a funeral home that is transparent about its services and pricing. This transparency is crucial in helping you make informed decisions without feeling pressured or coerced into selecting certain options.
  • Ensure that you can easily access and understand the costs associated with the services you require.

Products and Services

  • Assess whether the funeral provider offers specific products and services that meet your requirements and the wishes of the deceased.
  • This includes considering whether the funeral home provides options for both burial and cremation, various casket or urn choices, and flexible funeral service arrangements that align with your cultural, religious, or personal preferences.

Emotional Comfort and Support

  • Consider the level of emotional support and understanding provided by the funeral director and their team.
  • Compassionate and empathetic professionals can provide substantial comfort and help in navigating the emotional challenges associated with loss.

The Decision and Consent

  • Once you’ve made your choice, contacting the selected funeral director is generally straightforward.
  • By providing verbal consent, you enable the funeral director to act on your behalf, liaising with hospitals and other relevant institutions to facilitate the dignified transfer of your loved one into their care.

Choosing the right funeral director is a vital step in the funeral planning process. When the deceased hasn’t indicated their preference, the responsibility falls on the next of kin to make this crucial choice. To ensure that you’re selecting a funeral provider that aligns with your needs and values, consider recommendations, review transparency in pricing and information, assess the product and service offerings, seek emotional support, and make the decision that feels most comfortable. Once you’ve chosen a funeral director, the process becomes as simple as making a phone call and providing consent, allowing the professional team to take care of the necessary arrangements with sensitivity and expertise during a difficult time.

Planning a funeral or memorial service is a significant and often emotionally charged task. In Australia, this process typically begins with a discussion of your preferences and needs, followed by consultation with a chosen funeral director. Here’s a more detailed look at the steps involved in planning a funeral or memorial service in Australia:

Initial Discussion and Preferences

  • The first step in planning a funeral or memorial service is discussing your wishes and preferences. This could include decisions about the type of service (traditional funeral, memorial service, or a unique celebration of life), the location, and any specific cultural or religious customs you’d like to incorporate.

Consultation with a Funeral Director

  • After the initial discussion, you’ll work closely with your chosen funeral director. They provide expert knowledge and guidance regarding your options and will help you make informed choices.
  • The funeral director will take the information you provide and use it to determine specific details for the service, such as the date, time, and location.
  • They will also assist with coordinating various aspects of the service, including securing the necessary permits and liaising with relevant parties.

Personalisation and Customisation

  • Funeral and memorial services can be highly personalised. This means you have the flexibility to design a service that perfectly reflects the wishes and personality of the deceased.
  • You can choose elements like music, readings, eulogies, and visual displays that hold special meaning for your loved one and the family.

Legal and Financial Considerations

  • In Australia, it’s important to be aware that the person arranging the funeral or memorial service is also generally responsible for the payment of the associated expenses unless there are specific arrangements or prepaid plans in place.
  • This underscores the importance of open and honest communication with the chosen funeral director regarding the costs and financial aspects of the service. They can provide a detailed breakdown of expenses and help you make budget-conscious choices if needed.

Finalising and Coordination

  • Once all the details have been discussed and determined, the funeral director will coordinate the logistics of the service.
  • This includes arranging transportation, coordinating with clergy or celebrants, preparing the venue, and handling any necessary paperwork or documentation.
  • The funeral director’s role is to ensure that the service proceeds smoothly, relieving you of many organizational burdens during a difficult time.
  • Planning a funeral or memorial service begins with open discussions of your preferences and wishes. Your chosen funeral director plays a crucial role in helping you navigate the many decisions and details involved in creating a meaningful and personalised service. It’s important to be aware of the financial responsibility associated with the arrangements and to maintain clear communication with the funeral director to ensure that the service aligns with your vision while respecting your budget. The goal is to create a service that provides comfort and healing to those who attend while paying tribute to the life of your loved one.

Planning and paying for a funeral service is an essential aspect of the process when a loved one passes away. In Australia, there are various sources of funds that can help cover the expenses associated with a funeral. It’s a good idea to identify these fund sources and create a budget to ensure that the funeral service aligns with your wishes and financial capabilities. Here’s a more detailed overview of the options available for paying for a funeral service:

Pre-Arranged Funds and Plans

  • Many individuals choose to plan and pre-arrange their funeral expenses. This may involve setting aside money in a funeral bond or pre-paid funeral fund. These funds are specifically designed to cover the costs associated with the funeral service.
  • A pre-paid plan ensures that there are designated funds available to cover the funeral expenses, offering financial security and peace of mind to the family.

Bank Account Funds

  • Money held in the deceased’s bank account can be used to cover funeral expenses. It’s common for family members or the executor of the estate to access these funds to pay for the funeral.


  • Superannuation funds may be used to cover funeral expenses. To access superannuation funds for this purpose, you may need to provide specific documentation, such as a death certificate and evidence of your relationship to the deceased.

Insurance Policies

  • Certain insurance policies, such as funeral insurance or life insurance, can be used to cover the costs of the funeral service. The insurance payout can provide financial support to the family during this challenging time.

Bereavement Payments and Allowances

  • Depending on the circumstances, you may be eligible for bereavement payments or allowances from government agencies. These payments are designed to provide financial assistance to individuals or families dealing with the loss of a loved one.

Veterans Affairs Bereavement Payments

  • For those with a military background, Veterans Affairs may offer bereavement payments. These payments can help cover the funeral expenses of veterans or their surviving family members.

Itemised Quote and Budget

  • Before you proceed with the funeral service, it’s a good idea to have a budget in mind and know what inclusions you would like. This will help you gain a detailed, itemised quote from the funeral director, with all your choices included. This quote will provide transparency and clarity regarding the expected expenses.
  • It’s essential to keep in mind that the person arranging the funeral service is generally responsible for the payment of the account unless specific prior arrangements have been made. Open communication with the chosen funeral director and a clear understanding of your available funds are crucial to ensure that the funeral service meets your financial requirements and honors the wishes of the deceased.

Paying for a funeral service in Australia involves identifying various sources of funds, including bank account funds, superannuation, insurance policies, pre-arranged funds and plans, bereavement payments, and Veterans Affairs bereavement payments. It’s important to have a budget in mind and obtain a detailed itemised quote from the funeral director to ensure that the service aligns with your financial capabilities and the preferences of the deceased.

When someone passes away, several organisations and authorities should be notified to ensure that the necessary legal and administrative processes are initiated. Here is a list of key organisations and individuals to notify when a death occurs:

Doctor or Coroner

  • If the person passed away at home, the first step is to contact a doctor or the local coroner to have the death officially certified and to determine the cause of death if necessary. A medical certificate or coroner’s report will be issued.

Funeral Director

  • Once the doctor or coroner has been contacted, you should get in touch with a chosen funeral director or a funeral service provider to make arrangements for the deceased.

Family and Friends

  • Notify close family members, friends, and neighbours of the passing to provide emotional support and to help with making necessary arrangements.

Executor or Next of Kin

  • The executor of the deceased’s will or the next of kin should be informed, as they will play a critical role in handling the deceased’s affairs and making decisions about the funeral and estate.

Solicitor or Lawyer

  • If there are legal matters related to the deceased’s estate, it’s essential to contact the deceased’s solicitor or lawyer to handle any legal proceedings or to assist with estate settlement.

Banks and Financial Institutions

  • Notify the banks and financial institutions where the deceased held accounts, mortgages, or loans. They will provide guidance on how to handle financial matters and access funds.

Insurance Companies

  • Contact any insurance companies where the deceased had policies (e.g., life insurance, funeral insurance) to start the claims process.

Government Authorities

  • Inform the Department of Human Services (Centrelink/Medicare) if the deceased was receiving government benefits or pensions. They will guide you on how to manage these payments.
  • Notify the Australian Taxation Office (ATO) to manage any tax-related matters, including the deceased’s final tax return.
  • Employer or Workplace
  • If the deceased was employed, notify their employer to handle matters related to workplace benefits, superannuation, and any outstanding payments.
  • Social Services and Support Organisations
  • Contact any relevant social services or support organisations that the deceased may have been receiving assistance from to manage ongoing support or services.

Utility Companies

  • Notify utility companies (e.g., electricity, gas, water) to terminate or transfer services from the deceased’s name and to settle any outstanding bills.

Department of Home Affairs

  • If the deceased was a non-Australian citizen or had immigration status, you may need to notify the Department of Home Affairs to address any visa or immigration-related matters.

Australian Death Notification Service

  • Let organisations know that someone has died. A free government initiative to help people get in touch with multiple organisations using a single online notification. 

This list provides a general guideline for notifying the necessary organisations and individuals when someone passes away in Australia. Keep in mind that specific circumstances and the deceased’s personal affairs may require additional notifications and actions. It’s essential to work with a funeral director and legal professionals to ensure that all necessary notifications and processes are completed appropriately.

When someone passes away in Australia, their will and estate play a crucial role in determining how their assets are distributed and their final wishes are respected. Here’s a detailed overview of the key considerations related to wills and estates in Australia:

Valid Will and Executor Appointment

  • A valid will is a legal document that outlines the deceased person’s wishes regarding the distribution of their assets, the appointment of an executor, and other important matters. An executor is a person appointed by the deceased to carry out these wishes and manage the estate.
  • Having a valid will in place ensures that the deceased’s wishes are followed and that their assets are distributed as they intended.


  • Probate is a legal process that may be required when handling larger estates or estates with complex asset distributions. Probate is a court-supervised procedure that verifies the validity of the will and grants legal authority to the executor to administer the estate.
  • There is no statutory requirement to obtain probate in every case. Whether or not probate is necessary depends on the nature and size of the estate, as well as other factors. If you are uncertain whether probate is required, seeking legal advice from a solicitor is advisable.

Executor’s Role

  • The executor plays a central role in the administration of the deceased’s estate. Their responsibilities include:
  • Gathering and safeguarding the deceased’s assets.
  • Paying any outstanding debts, bills, and taxes.
  • Distributing the assets to the beneficiaries as per the terms of the will.
  • Ensuring that the deceased’s final wishes are carried out.
  • The executor should act in accordance with their legal and fiduciary duties, prioritising the interests of the beneficiaries.

Legal Assistance

  • If there are questions or concerns about the will, the probate process, or the administration of the estate, consulting with a solicitor or lawyer who specializes in wills and estates can be beneficial. They can provide guidance on the legal aspects and help ensure that the process is carried out correctly.

Challenges and Disputes

  • Occasionally, disputes or challenges to the will may arise, potentially leading to legal proceedings. These challenges can include claims of undue influence, lack of capacity, or a failure to provide for eligible beneficiaries.
  • In such cases, legal representation and guidance are essential to navigate the complexities of estate disputes.
  • Final Tax Returns.
  • The executor is responsible for filing the deceased person’s final tax return, settling any outstanding tax obligations, and ensuring that any applicable tax refunds or benefits are obtained.

Beneficiaries and Asset Distribution

  • The executor must identify the beneficiaries named in the will and oversee the distribution of assets to them. It’s important to ensure that the assets are transferred correctly and that any specific bequests or conditions in the will are honored.

A valid will and the appointment of a sound executor are essential for ensuring that the deceased’s wishes are honored and their assets are distributed correctly. The need for probate depends on the size and complexity of the estate. Seeking legal advice is advisable when in doubt about the legal requirements and procedures involved. The executor plays a central role in managing the estate, and their actions should align with their legal responsibilities and the best interests of the beneficiaries. In case of challenges or disputes, legal representation may be necessary to resolve these matters.

Grief is a deeply personal and often overwhelming experience that can be challenging to navigate on your own. The process of healing after the loss of a loved one can be complex, but in Australia, there are numerous resources and support options available to help individuals and families cope with grief. Here, we expand on the various grief support services and resources that can be accessed in Australia:

Grief Counselling and Therapy

  • Professional grief counsellors and therapists offer one-on-one or group therapy sessions, providing a safe space to express your emotions and work through your grief. They can help you develop coping strategies and navigate the grieving process.

Support Groups

  • Grief support groups bring together individuals who are experiencing similar loss. Sharing your story and emotions with others who understand can offer comfort, validation, and a sense of belonging during a difficult time.

Helplines and Hotlines

  • Various helplines and hotlines operate 24/7 in Australia to provide immediate emotional support. Trained professionals are available to offer a listening ear and guidance in moments of crisis.

Online Resources

  • Numerous websites and online forums offer articles, videos, and discussion boards focused on grief support. These resources can provide valuable information and connect you with a broader community of individuals who have experienced loss.

Community and Religious Support

  • Many communities and religious organisations offer grief support services. These may include memorial services, counselling, and spiritual guidance to help individuals find solace in their faith and community.

Crisis Services

  • In times of severe grief or crisis, organisations like Lifeline and Beyond Blue offer immediate support. They can be a lifeline for those in need of urgent emotional assistance.

Funeral Directors and Celebrants

  • Funeral directors and celebrants often extend emotional support to bereaved families, helping them plan and conduct meaningful funeral or memorial services that honour the memory of the deceased.

Legal and Financial Assistance

  • Coping with legal and financial matters after a loss can be daunting. Legal and financial professionals can assist with matters related to the deceased’s estate, wills, and financial planning.

Healthcare Professionals

  • General practitioners and healthcare providers can provide referrals to specialists if they identify complicated or prolonged grief that may require professional intervention.

Educational Workshops

  • Workshops and seminars on grief and bereavement are available to help individuals gain a deeper understanding of the grieving process and develop effective coping strategies.

Memorial Services and Events

  • Participating in memorial services, anniversaries, or remembrance events can offer a way to connect with others who share similar experiences and to pay tribute to the memory of your loved one.

Self-Care and Wellness

  • Encouraging self-care practices, such as exercise, healthy eating, and stress management, is essential for overall well-being while dealing with grief. Practicing self-compassion and self-care can contribute to the healing process.
  • In Australia, grief support is readily accessible through a variety of services and resources. It’s important to seek the support that aligns with your unique needs and preferences. Grief is a deeply personal journey, and accessing the right form of support can significantly aid the healing process. Resources like the ones mentioned above are there to provide
    guidance and comfort during the challenging period of grief.

Understanding key legal and administrative terms is crucial when dealing with matters related to estate planning, end-of-life decisions, and bereavement. Here are some important terms and their meanings in the Australian context:

Enduring Power of Attorney

  • An enduring power of attorney is a legal document that grants someone the authority to make financial and legal decisions on behalf of a living person, even if that person becomes incapacitated or unable to make decisions independently. This ensures that their financial and legal affairs are managed in accordance with their wishes.

Enduring Guardian

  • An enduring guardian is a person appointed to make decisions on lifestyle matters, health, and welfare for a living person. This can include choices related to medical treatment, accommodation, and personal care. The enduring guardian ensures that the person’s non-financial affairs are managed as per their preferences.


  • An executor is an individual appointed in a will to act on behalf of a deceased person. The executor’s role is to manage, administer, distribute, and finalise the deceased person’s estate according to the instructions laid out in the will. This can include tasks such as settling debts, distributing assets, and ensuring the deceased’s final wishes are honored.

Next of Kin

Next of kin is a term that refers to a person’s nearest living relative. This designation can vary depending on the circumstances but commonly includes:

  • Spouse, including same-sex spouse.
  • De facto partner.
  • Adult children.
  • Living parents.
  • Adult brothers or sisters.
  • The executor, if designated in a will.
  • The deceased person’s legal representative.

These terms are essential when dealing with legal and estate matters in Australia. Having a clear understanding of these concepts can help individuals make informed decisions, ensure their preferences are honoured, and manage the affairs of loved ones, both during their lifetime and after their passing.

Photo - Hayley Robertson

Hayley Robertson

Funeral & Mortuary Assistant

Helena Killington

Funeral Assistant

My background in aged care nursing has given me a chance to see firsthand the lives of the elderly in our community. I am especially passionate about helping grieving families give their loved ones a final goodbye that is dignified and respectful.

Since joining the team at Lovell Meizer Funerals we have been trained in specialist care of families and their dearly departed loved ones. We strive to always provide emotional support with a professional edge on our services whilst also being caring and helpful.

Whilst we work in a small team, we are close and support each other professionally and personally. We are careful to respect each individual family and give them the chance to grieve on their own terms. I feel that my role as a Funeral Assistant is an honour and I look forward to growing my skills and helping families on a personal level for many years to come.

I love being a part of the Goulburn community and live here with my daughter, our 2 cats Percy and PJ, our rescue dog Daisy and our chickens. I have many close friendships that I cherish dearly, I enjoy catching up for coffee, getaways, games nights and movies with friends.

Melissa Chandler

Funeral & Mortuary Assistant

While I have always had an interest in death and different customs across the world the reality of my own mortality and that of those around me is what really struck home for me and gave me that push to enter an industry that always intrigued me.

Knowing I cannot fix the loss that someone is going through I take comfort that I may be able to help them in some small way, be it by offering support and comfort or providing loving care in preparation for their loved one on their final journey.

In my spare time I like spending time with my husband and children at our home here in Goulburn. Together we enjoy movies, make up, special effects and true crime stories.

Susan Ebsworth

Funeral Assistant

I have always had a special place in my heart for the elderly. This sentiment was strengthened when it came to caring for my own elderly parents in later life. My own experience and loss have really shaped me and given me an overwhelming sense of direction for helping others move through their journey of love and loss.

I take great pride in assisting families at Lovell Meizer Funerals and consider my position such a privilege. I feel honoured to walk alongside families through their time of loss with a goal to treat every family with the dignity and care that I would want for my own family.  It is my sincere hope that I can make a difference to the lives of others.

When not at work I enjoy spending time with my children and grandchildren who keep me young at heart. I also love spending time in my garden and working on my campervan project. I am creative and like to design and create macramé, crochet babies and children’s garments and toys and dabble in house renovations.

Shiane Lovell

Managing Director

I have 12 years’ experience in finance and event management and as such am extremely organised with an attention to detail.

I have worked with many families over the years to ensure the best production and delivery of video and memorial stationary, our ‘Lasting Tributes’. I am caring, compassionate and will ensure the most outstanding service is provided to each family.

My family values have been strong since I was a child. I have had the benefit of growing up with very close relationships to my grandparents, together with my mum they taught me the importance of family and made me extremely grateful for today having such a beautiful family of my own.

Unlike my partner, I didn’t realise my passion and purpose until much later in life and it wasn’t until we purchased this business and opened our doors to grieving families that I realised this is exactly where I was always supposed to be. I am immensely proud of our ability to help families when they are going through such a hard time.

The loss of some of the closest people in my life has really given me a deep understanding for those going through the same and I find my empathy for others is what drives me to do the best I can for every family.

Together with my partner / wife we have built a family with our three children and enjoy watching them realise their potential over the years.

I have many friendships and value social time with others. At the same time, I am happy just hanging out at home with our dogs or playing games on the computer / Xbox. I consider myself to be somewhat of a tv / movie buff and could happily hibernate watching series after series until I fall asleep with my dogs on my lap.

Kristy Meizer JP

Managing Director & Family Consultant

I am a strong and independent woman, who has, like many others faced adversity along the way. I have had my share of trials and tribulations but at the end of the day have rose above it all to become successful in a field that I love.

I began my career in the funeral industry in 2001 in Canberra and over the years have worked at several funeral homes. I have spent many years working behind the scenes in a mortuary setting.

Over the years I have developed specialised skills and a have a true passion for restorative work, allowing families the opportunity to gain closure from seeing & spending time with their loved ones when this might have otherwise been discouraged.

During my career I have also worked for the ACT Government at their Forensic Medical Centre. I believe my extensive knowledge, skills and personal love for what I do have moulded me into someone you can trust and rely on in times of unforgiving grief.

As an individual my personal life is filled with family. I have strong family values and have close relationships with my beautiful family. I have three beautiful children. Our 19-year-old son has just purchased his first home in Queanbeyan and our two little girls, 3 & 5 years old are both skilled bike and scooter riders. All three give me the greatest sense of pride. Watching them all grow and develop their own achievements is my life’s goal and biggest joy.

As for personal hobbies, I enjoy exploring with my kids, going to the beach, and trying my hand at camping, I am the first to admit this is an ongoing trial and i am more of a self proclaimed ‘glamper’. I love shopping, some may call me a shopaholic, I see it more as a relaxing pastime.  

​I am a registered Justice of the Peace in and for the State of New South Wales Australia.