Visiting my Great Grandma as a young child was a weekly occurrence, my Nan and I would bring lollies to the nursing home to give to her. We were close, sitting on her bed, sharing lollies and stories and snuggling up next to her for what seemed like hours. It was a feeling of love, comfort and acceptance on my Saturday morning visits, it was my routine and I loved every minute of it. That is until my Great Grandma passed away.

I don’t remember a lot surrounding this, only that we didn’t visit for a while and then my Pop was very sad. I do however remember sitting in my Mum’s bedroom on the morning of the funeral as she dressed, all in black. No one was talking to me about what had happened, and I remember asking my mum where she was going. It was then that I was told she was going to my Great Grandma’s funeral. I asked if I could go too, I was told a simple no, it is not a place for children, and I was to young to understand. In this sentence I felt as though, no one really understood me or my ability to understand. I wasn’t given the chance to understand or say goodbye to someone I held so dear. I remember questioning that answer, I wanted to go and felt I was in a position to have to fight for that right. Though my arguing got me nowhere and I was not allowed to attend, and the service went on, without me.

In the weeks following the funeral I questioned my Pop, he seemed sad and didn’t want to discuss anything with me. I didn’t understand why, even though his mum had just died, I didn’t fully understand the complexity of the issue I only understood that no one wanted to discuss anything surrounding this with me.

I went on to develop an odd obsession with death, funerals, cemeteries and all things associated with dying. In the years following I became very sick myself and was hospitalised, I was diagnosed with a blood disease and was sure that I too would die, in my mind very soon and wanted to know as much as I could about what I was going to happen. My mum already sick with worry about my health grew more and more concerned about my headspace and the multitude of questions and my intrigue surrounding death. She tried to ease my curiosity and perhaps even scare it out of me by taking me to a cemetery to visit an open grave, this did not work, and my curiosity only grew. As the years went by, I still had questions in the back of my mind but voiced them less frequently as I didn’t like the way I was treated when I tried to gain some knowledge about such a taboo subject. I was lucky to go the rest of my childhood and teenage years not losing anyone else close to me or in my family.

That is until I lost one of my best friends to suicide in my late teens. This shook me but not at all in the way I was expecting, his death, whilst it completely broke me taught me so much and was my ‘lightbulb moment’. His death began my career in the funeral industry.

Since then I have had my own children and they have grown up knowing nothing else, “Mum has always worked in the funeral industry and does everything she can for both the deceased and their families”. I have been totally honest with them and answered all their questions as clearly as I can, to save them from the unknown that plagued me as a child. I feel that power comes with knowledge and I want to aim them with everything they need to gain a clear perspective of what I do, why I do it and life and death in general.

Since moving to Goulburn and taking over ‘Bob Rudd Funerals’ my youngest two daughters have been in the thick of what it means to grow up in the funeral industry as we live onsite at our funeral home. In giving them clear answers and information based on their age and understanding I feel there hasn’t been a lot of conversations around the industry and didn’t really feel as though they had had much insight into death or funerals as they are both very young.

That is until my three-year old’s pre-school teacher informed me that she had introduced a game at school today called ‘funerals’. She would answer the phone and mention that someone had died, pass on her condolences and ask what arrangements they would like. Following this she picked some flowers and placed them with her friend as she made emails and attended to the mortuary care (keeping in mind she hadn’t even been around any of this other than hearing me speak with staff about what needed to be done).

At three years old she knows far more about the funeral industry than I was aware of well into my late teens. I don’t feel that her experience has done any harm and if anything has taught her so much compassion, knowledge and understanding into the world we live in and life, including death. I truly believe that we experience more unease and discomfort when we are faced with situations that we aren’t fully aware of rather than knowing the complexity of issues and the facts surrounding them.

My three-year-old is very capable of understanding, as I was but wasn’t given the chance. I feel she will only grow to be more aware, compassionate and resilient as the years go on.

My little girl wants to be either a Paediatrician or a Mortician and I will give her all of the knowledge to make an informed decision for when that time comes, as for now she enjoys playing with her baby sister, cooking, making friends, craft, dancing and playing funerals and I wouldn’t have it any other way, my perfect little girl with her eyes wide open.

A victim confronted

I’m sure for many people the concept of a day in a mortuary would be a highly confronting situation, for me however this is…

Photo - Hayley Robertson

Hayley Robertson

Funeral & Mortuary Assistant

Helena Killington

Funeral Assistant

My background in aged care nursing has given me a chance to see firsthand the lives of the elderly in our community. I am especially passionate about helping grieving families give their loved ones a final goodbye that is dignified and respectful.

Since joining the team at Lovell Meizer Funerals we have been trained in specialist care of families and their dearly departed loved ones. We strive to always provide emotional support with a professional edge on our services whilst also being caring and helpful.

Whilst we work in a small team, we are close and support each other professionally and personally. We are careful to respect each individual family and give them the chance to grieve on their own terms. I feel that my role as a Funeral Assistant is an honour and I look forward to growing my skills and helping families on a personal level for many years to come.

I love being a part of the Goulburn community and live here with my daughter, our 2 cats Percy and PJ, our rescue dog Daisy and our chickens. I have many close friendships that I cherish dearly, I enjoy catching up for coffee, getaways, games nights and movies with friends.

Melissa Chandler

Funeral & Mortuary Assistant

While I have always had an interest in death and different customs across the world the reality of my own mortality and that of those around me is what really struck home for me and gave me that push to enter an industry that always intrigued me.

Knowing I cannot fix the loss that someone is going through I take comfort that I may be able to help them in some small way, be it by offering support and comfort or providing loving care in preparation for their loved one on their final journey.

In my spare time I like spending time with my husband and children at our home here in Goulburn. Together we enjoy movies, make up, special effects and true crime stories.

Susan Ebsworth

Funeral Assistant

I have always had a special place in my heart for the elderly. This sentiment was strengthened when it came to caring for my own elderly parents in later life. My own experience and loss have really shaped me and given me an overwhelming sense of direction for helping others move through their journey of love and loss.

I take great pride in assisting families at Lovell Meizer Funerals and consider my position such a privilege. I feel honoured to walk alongside families through their time of loss with a goal to treat every family with the dignity and care that I would want for my own family.  It is my sincere hope that I can make a difference to the lives of others.

When not at work I enjoy spending time with my children and grandchildren who keep me young at heart. I also love spending time in my garden and working on my campervan project. I am creative and like to design and create macramé, crochet babies and children’s garments and toys and dabble in house renovations.

Shiane Lovell

Managing Director

I have 12 years’ experience in finance and event management and as such am extremely organised with an attention to detail.

I have worked with many families over the years to ensure the best production and delivery of video and memorial stationary, our ‘Lasting Tributes’. I am caring, compassionate and will ensure the most outstanding service is provided to each family.

My family values have been strong since I was a child. I have had the benefit of growing up with very close relationships to my grandparents, together with my mum they taught me the importance of family and made me extremely grateful for today having such a beautiful family of my own.

Unlike my partner, I didn’t realise my passion and purpose until much later in life and it wasn’t until we purchased this business and opened our doors to grieving families that I realised this is exactly where I was always supposed to be. I am immensely proud of our ability to help families when they are going through such a hard time.

The loss of some of the closest people in my life has really given me a deep understanding for those going through the same and I find my empathy for others is what drives me to do the best I can for every family.

Together with my partner / wife we have built a family with our three children and enjoy watching them realise their potential over the years.

I have many friendships and value social time with others. At the same time, I am happy just hanging out at home with our dogs or playing games on the computer / Xbox. I consider myself to be somewhat of a tv / movie buff and could happily hibernate watching series after series until I fall asleep with my dogs on my lap.

Kristy Meizer JP

Managing Director & Family Consultant

I am a strong and independent woman, who has, like many others faced adversity along the way. I have had my share of trials and tribulations but at the end of the day have rose above it all to become successful in a field that I love.

I began my career in the funeral industry in 2001 in Canberra and over the years have worked at several funeral homes. I have spent many years working behind the scenes in a mortuary setting.

Over the years I have developed specialised skills and a have a true passion for restorative work, allowing families the opportunity to gain closure from seeing & spending time with their loved ones when this might have otherwise been discouraged.

During my career I have also worked for the ACT Government at their Forensic Medical Centre. I believe my extensive knowledge, skills and personal love for what I do have moulded me into someone you can trust and rely on in times of unforgiving grief.

As an individual my personal life is filled with family. I have strong family values and have close relationships with my beautiful family. I have three beautiful children. Our 19-year-old son has just purchased his first home in Queanbeyan and our two little girls, 3 & 5 years old are both skilled bike and scooter riders. All three give me the greatest sense of pride. Watching them all grow and develop their own achievements is my life’s goal and biggest joy.

As for personal hobbies, I enjoy exploring with my kids, going to the beach, and trying my hand at camping, I am the first to admit this is an ongoing trial and i am more of a self proclaimed ‘glamper’. I love shopping, some may call me a shopaholic, I see it more as a relaxing pastime.  

​I am a registered Justice of the Peace in and for the State of New South Wales Australia.