Funeral Homes: Understanding Their Role and When to Contact Them

Funeral homes play an essential role in helping families navigate the challenging process of saying goodbye to a loved one. In Australia, these establishments are vital for providing the necessary guidance and support during times of loss and grief. This blog post aims to shed light on what funeral homes are, the services they offer, and when it’s appropriate to contact them.

What is a Funeral Home?

A funeral home, also known as a mortuary or funeral parlor, is a professional facility dedicated to managing and organizing funeral and memorial services. These establishments are staffed with experienced funeral directors and staff who assist grieving families in planning and conducting funeral ceremonies, cremations, burials, and memorial services.

When to Contact a Funeral Home:

  • Immediate Assistance: The first and most critical situation to contact a funeral home is when a loved one passes away. Upon the death of a family member, it’s essential to reach out to a funeral home promptly. Funeral directors are available around the clock to guide you through the initial steps, such as transporting the deceased to their facilities and arranging for their care.
  • Pre-Planning: While it may not be a pleasant topic to consider, pre-planning your own funeral or that of a family member can be a thoughtful and responsible choice. Many funeral homes in Australia offer pre-planning services, allowing you to make decisions regarding your funeral in advance. This can relieve the burden on your loved ones during a time of grief and ensure your wishes are honored.
  • Advice and Consultation: Funeral homes can provide advice and consultation on various aspects of the funeral process, such as choosing between burial and cremation, selecting caskets or urns, and planning the order of service. They can also assist in coordinating with religious or cultural requirements.
  • Transportation and Repatriation: Funeral homes can help with the transportation of the deceased within Australia and even internationally, ensuring the deceased’s remains reach their intended destination.
  • Memorial Services: Funeral homes are skilled in arranging memorial services that reflect the unique life and personality of the deceased. Whether it’s a traditional funeral service, a memorial gathering, or a celebration of life, they can provide guidance and support.
  • Legal Requirements: Funeral directors are well-versed in the legal requirements surrounding death certificates, permits, and other documentation. They can help ensure that all necessary paperwork is completed correctly and promptly.
  • Grief Support: Many funeral homes offer grief support services or can connect you with local grief support groups or counselors to help you cope with the loss of your loved one.
  • Financial Guidance: Funeral directors can provide information on funeral costs and payment options, ensuring that you are aware of the financial aspects of the funeral arrangements.

Remember that funeral homes in Australia are there to provide compassionate and professional support during one of life’s most challenging experiences. When in doubt or in need of guidance, don’t hesitate to reach out to your local funeral home for assistance in honoring and remembering your loved one in a meaningful way.

A victim confronted

I’m sure for many people the concept of a day in a mortuary would be a highly confronting situation, for me however this is…

Photo - Hayley Robertson

Hayley Robertson

Funeral & Mortuary Assistant

Helena Killington

Funeral Assistant

My background in aged care nursing has given me a chance to see firsthand the lives of the elderly in our community. I am especially passionate about helping grieving families give their loved ones a final goodbye that is dignified and respectful.

Since joining the team at Lovell Meizer Funerals we have been trained in specialist care of families and their dearly departed loved ones. We strive to always provide emotional support with a professional edge on our services whilst also being caring and helpful.

Whilst we work in a small team, we are close and support each other professionally and personally. We are careful to respect each individual family and give them the chance to grieve on their own terms. I feel that my role as a Funeral Assistant is an honour and I look forward to growing my skills and helping families on a personal level for many years to come.

I love being a part of the Goulburn community and live here with my daughter, our 2 cats Percy and PJ, our rescue dog Daisy and our chickens. I have many close friendships that I cherish dearly, I enjoy catching up for coffee, getaways, games nights and movies with friends.

Melissa Chandler

Funeral & Mortuary Assistant

While I have always had an interest in death and different customs across the world the reality of my own mortality and that of those around me is what really struck home for me and gave me that push to enter an industry that always intrigued me.

Knowing I cannot fix the loss that someone is going through I take comfort that I may be able to help them in some small way, be it by offering support and comfort or providing loving care in preparation for their loved one on their final journey.

In my spare time I like spending time with my husband and children at our home here in Goulburn. Together we enjoy movies, make up, special effects and true crime stories.

Susan Ebsworth

Funeral Assistant

I have always had a special place in my heart for the elderly. This sentiment was strengthened when it came to caring for my own elderly parents in later life. My own experience and loss have really shaped me and given me an overwhelming sense of direction for helping others move through their journey of love and loss.

I take great pride in assisting families at Lovell Meizer Funerals and consider my position such a privilege. I feel honoured to walk alongside families through their time of loss with a goal to treat every family with the dignity and care that I would want for my own family.  It is my sincere hope that I can make a difference to the lives of others.

When not at work I enjoy spending time with my children and grandchildren who keep me young at heart. I also love spending time in my garden and working on my campervan project. I am creative and like to design and create macramé, crochet babies and children’s garments and toys and dabble in house renovations.

Shiane Lovell

Managing Director

I have 12 years’ experience in finance and event management and as such am extremely organised with an attention to detail.

I have worked with many families over the years to ensure the best production and delivery of video and memorial stationary, our ‘Lasting Tributes’. I am caring, compassionate and will ensure the most outstanding service is provided to each family.

My family values have been strong since I was a child. I have had the benefit of growing up with very close relationships to my grandparents, together with my mum they taught me the importance of family and made me extremely grateful for today having such a beautiful family of my own.

Unlike my partner, I didn’t realise my passion and purpose until much later in life and it wasn’t until we purchased this business and opened our doors to grieving families that I realised this is exactly where I was always supposed to be. I am immensely proud of our ability to help families when they are going through such a hard time.

The loss of some of the closest people in my life has really given me a deep understanding for those going through the same and I find my empathy for others is what drives me to do the best I can for every family.

Together with my partner / wife we have built a family with our three children and enjoy watching them realise their potential over the years.

I have many friendships and value social time with others. At the same time, I am happy just hanging out at home with our dogs or playing games on the computer / Xbox. I consider myself to be somewhat of a tv / movie buff and could happily hibernate watching series after series until I fall asleep with my dogs on my lap.

Kristy Meizer JP

Managing Director & Family Consultant

I am a strong and independent woman, who has, like many others faced adversity along the way. I have had my share of trials and tribulations but at the end of the day have rose above it all to become successful in a field that I love.

I began my career in the funeral industry in 2001 in Canberra and over the years have worked at several funeral homes. I have spent many years working behind the scenes in a mortuary setting.

Over the years I have developed specialised skills and a have a true passion for restorative work, allowing families the opportunity to gain closure from seeing & spending time with their loved ones when this might have otherwise been discouraged.

During my career I have also worked for the ACT Government at their Forensic Medical Centre. I believe my extensive knowledge, skills and personal love for what I do have moulded me into someone you can trust and rely on in times of unforgiving grief.

As an individual my personal life is filled with family. I have strong family values and have close relationships with my beautiful family. I have three beautiful children. Our 19-year-old son has just purchased his first home in Queanbeyan and our two little girls, 3 & 5 years old are both skilled bike and scooter riders. All three give me the greatest sense of pride. Watching them all grow and develop their own achievements is my life’s goal and biggest joy.

As for personal hobbies, I enjoy exploring with my kids, going to the beach, and trying my hand at camping, I am the first to admit this is an ongoing trial and i am more of a self proclaimed ‘glamper’. I love shopping, some may call me a shopaholic, I see it more as a relaxing pastime.  

​I am a registered Justice of the Peace in and for the State of New South Wales Australia.