The unspoken role of a funeral director is the many hours spent in quiet solitude in the Mortuary. I have found over my many years in the industry this is the place where I feel most calm, most at ease and most comfortable. Many people I have spoken to see the role of a mortician as “creepy, cold and dark” not at all what it is. There is nothing scary, dark or worrying about working with the dead and in reality, it is the exact opposite it just depends on your perception.

Having the opportunity to give so much time and respect to the deceased is why I was drawn to this industry in the first place and even today after all these years I still adopt the peace of the people I am honoured to look after. I have been told many different family stories, tales of family vacations, dramatic situations, family histories, events and many stories of both people’s lives and deaths.

One of the reasons I find so much solace in what I do is that I find so much peace in death, there is a quiet calm and purity to the person in front of me and no matter what stories their life held, I have the chance to see them in a pure light, with no imperfections or flaws, just clean and free.

There is so much peace and comfort that comes from preparing people for the last time and for me it is a ceremony all in itself. From shaving their legs to straightening their hair, from brushing their beard to applying their lipstick, from tying their tie to setting their features it all brings a feeling of completion and satisfaction knowing that I am trusted with someone’s most precious loved one, but not always…

Since owning my own funeral home and being in control of every process from meeting with families and then following through with their loved ones mortuary care I have noticed another perspective, a sad and lonely existence of some of the people that I have looked after. People without the family support or love and care in their lives, people that die alone and then come to me for their final care. These people lay in front of me a little different, I feel myself not so much at peace but in turmoil, feeling regret that it had come to this, that I had not been there to support them in life as I am now. These people’s lives do not get celebrated, not a flower given, nor a eulogy thought of, could there be no words to sum up this person’s whole life?.

In the role I am given to prepare and arrange their final resting place it is not my place to do anything more, and yet I do. I spend time talking to them as I do their hair, painting myself a picture of who they might have been. I take time to give them the attention I feel they deserve, preparing them to be ‘just right’ even though no one will see them, they will have no funeral or no proper goodbye. This is where I add my own ‘service’ to give them a send-off that everyone deserves.

It may only be a few words, standing next to their coffin or placing a bunch of flowers in their hands or on the coffin just before the hearse drives away, it may be lighting a candle as I prepare them and saying a little something in my head as I think of them but in my opinion ‘everyone deserves something special’.

Our funeral home may not be the biggest, or longest running but I can guarantee that no one would give the standard of service that we give when no one is watching. Our care for what we do is based on the compassion I have learnt over the years, the kind of mother my children have taught me to be, and my heart that I wear on my sleeve. I will continue to give my all to every person that I take care of in death and after some thoughtful deliberations may just see me volunteer my time visiting people that are lacking that life support. I hope that I can be a small change to someone and give them the feeling that they are worth something special in life as I do in death.

A victim confronted

I’m sure for many people the concept of a day in a mortuary would be a highly confronting situation, for me however this is…

Photo - Hayley Robertson

Hayley Robertson

Funeral & Mortuary Assistant

Helena Killington

Funeral Assistant

My background in aged care nursing has given me a chance to see firsthand the lives of the elderly in our community. I am especially passionate about helping grieving families give their loved ones a final goodbye that is dignified and respectful.

Since joining the team at Lovell Meizer Funerals we have been trained in specialist care of families and their dearly departed loved ones. We strive to always provide emotional support with a professional edge on our services whilst also being caring and helpful.

Whilst we work in a small team, we are close and support each other professionally and personally. We are careful to respect each individual family and give them the chance to grieve on their own terms. I feel that my role as a Funeral Assistant is an honour and I look forward to growing my skills and helping families on a personal level for many years to come.

I love being a part of the Goulburn community and live here with my daughter, our 2 cats Percy and PJ, our rescue dog Daisy and our chickens. I have many close friendships that I cherish dearly, I enjoy catching up for coffee, getaways, games nights and movies with friends.

Melissa Chandler

Funeral & Mortuary Assistant

While I have always had an interest in death and different customs across the world the reality of my own mortality and that of those around me is what really struck home for me and gave me that push to enter an industry that always intrigued me.

Knowing I cannot fix the loss that someone is going through I take comfort that I may be able to help them in some small way, be it by offering support and comfort or providing loving care in preparation for their loved one on their final journey.

In my spare time I like spending time with my husband and children at our home here in Goulburn. Together we enjoy movies, make up, special effects and true crime stories.

Susan Ebsworth

Funeral Assistant

I have always had a special place in my heart for the elderly. This sentiment was strengthened when it came to caring for my own elderly parents in later life. My own experience and loss have really shaped me and given me an overwhelming sense of direction for helping others move through their journey of love and loss.

I take great pride in assisting families at Lovell Meizer Funerals and consider my position such a privilege. I feel honoured to walk alongside families through their time of loss with a goal to treat every family with the dignity and care that I would want for my own family.  It is my sincere hope that I can make a difference to the lives of others.

When not at work I enjoy spending time with my children and grandchildren who keep me young at heart. I also love spending time in my garden and working on my campervan project. I am creative and like to design and create macramé, crochet babies and children’s garments and toys and dabble in house renovations.

Shiane Lovell

Managing Director

I have 12 years’ experience in finance and event management and as such am extremely organised with an attention to detail.

I have worked with many families over the years to ensure the best production and delivery of video and memorial stationary, our ‘Lasting Tributes’. I am caring, compassionate and will ensure the most outstanding service is provided to each family.

My family values have been strong since I was a child. I have had the benefit of growing up with very close relationships to my grandparents, together with my mum they taught me the importance of family and made me extremely grateful for today having such a beautiful family of my own.

Unlike my partner, I didn’t realise my passion and purpose until much later in life and it wasn’t until we purchased this business and opened our doors to grieving families that I realised this is exactly where I was always supposed to be. I am immensely proud of our ability to help families when they are going through such a hard time.

The loss of some of the closest people in my life has really given me a deep understanding for those going through the same and I find my empathy for others is what drives me to do the best I can for every family.

Together with my partner / wife we have built a family with our three children and enjoy watching them realise their potential over the years.

I have many friendships and value social time with others. At the same time, I am happy just hanging out at home with our dogs or playing games on the computer / Xbox. I consider myself to be somewhat of a tv / movie buff and could happily hibernate watching series after series until I fall asleep with my dogs on my lap.

Kristy Meizer JP

Managing Director & Family Consultant

I am a strong and independent woman, who has, like many others faced adversity along the way. I have had my share of trials and tribulations but at the end of the day have rose above it all to become successful in a field that I love.

I began my career in the funeral industry in 2001 in Canberra and over the years have worked at several funeral homes. I have spent many years working behind the scenes in a mortuary setting.

Over the years I have developed specialised skills and a have a true passion for restorative work, allowing families the opportunity to gain closure from seeing & spending time with their loved ones when this might have otherwise been discouraged.

During my career I have also worked for the ACT Government at their Forensic Medical Centre. I believe my extensive knowledge, skills and personal love for what I do have moulded me into someone you can trust and rely on in times of unforgiving grief.

As an individual my personal life is filled with family. I have strong family values and have close relationships with my beautiful family. I have three beautiful children. Our 19-year-old son has just purchased his first home in Queanbeyan and our two little girls, 3 & 5 years old are both skilled bike and scooter riders. All three give me the greatest sense of pride. Watching them all grow and develop their own achievements is my life’s goal and biggest joy.

As for personal hobbies, I enjoy exploring with my kids, going to the beach, and trying my hand at camping, I am the first to admit this is an ongoing trial and i am more of a self proclaimed ‘glamper’. I love shopping, some may call me a shopaholic, I see it more as a relaxing pastime.  

​I am a registered Justice of the Peace in and for the State of New South Wales Australia.